FAQ

On this page we answer the most frequently asked questions about DAM and ordering from our webshop.

Is your question not listed here? Please contact us and we will be happy to help you.

I don’t have a login, how can I order from DAM?

Anyone with a VAT or company number can order from us. Please send an email to shop@dam.be and a colleague will help you as soon as possible to create a login for our webshop. Do you already have a customer number? Please quote it in your email to us. Not a customer yet? If so, our customer service will of course be happy to help you.

What if a product is out of stock?

It is not necessary to wait until a product is back in stock to order it. It is possible to place a back order and we will then send the products to you as soon as they arrive in our warehouse and the order value reaches €100.
So please be sure to add products that are out of stock and which interest you to your order!

I forgot my password, what should I do?

You can always request a new password by clicking the “Forgot password” link on the login page. Enter the email address for your account and we will send you an email containing the steps you need to take to resolve the issue. You will be able to log in again in next to no time.

I cannot find a particular product on the webshop, what should I do?

The easiest way to find a product is on the basis of its item number. You can find it in our catalogues among others. Enter this item number in our search field to find your product quickly. Do you not know the item number? You can also search using other search terms such as “puzzle” or “dart” to find the right product, or you can navigate through the brand pages.

Not yet found what you were looking for? The product may not be available in your country. Please don’t hesitate to contact us if you are not sure about this and we will be happy to help you.

Can I come and see your products?

DAM has its own showroom in Mortsel where many of our products can be viewed. A visit is possible by appointment. Contact our sales team or a colleague from our customer service department. DAM is also present at various trade fairs where you can come and see most of our brands and all of our new products. Please find our trade fair calendar here.

How am I kept informed about new features?

We regularly send our customers newsletters with, among other things, announcements about new brands, new products, trade fairs and other innovations. Are you not yet receiving these newsletters? Feel free to contact us and we will be happy to add you to the list of newsletter recipients. You can unsubscribe at any time.